Air New Zealand Reservations|Baggage|Cancellation Policy

Air New Zealand Limited is based in Auckland and serving 51 destinations with three cabin classes; i.e., Economy-Lowest, Premium Economy, and Business Class. The airline company which is serving the destinations in 19 countries is a member of Star Alliance since 1999. It was founded in 1940 as Tasman Empire Airways Limited and turned as a wholly owned airline in 1965. Air New Zealand offers an AVOD screen which varies for the cabin classes – 260 mm for Business Premier, 210 mm for Premium Economy and 210 mm for Economy. Check out the steps for Air New Zealand reservations below.

What Are The Steps For Booking Air New Zealand Ticket?

  • Open your web browser and type
  • It will open a link which will ask you to choose your region
  • Choose your country from the listed countries
  • A window as Your Air New Zealand adventure starts here will open
  • Here you need to enter your Origin and Destination cities
  • Define your trip type by selecting an option from Round-Trip, One-Way, and Multistop trip 
  • Enter your Departure and Return dates as per the option you have selected
  • Define the number of Adults, Children (2-11 years old) and Infants (0-23 months old) here
  • Check Book a child travelling along if it is necessary for you
  • Choose your travelling class from Economy-Lowest, Premium Economy, and Business Class 
  • Enter the Promo Code if it applies to your trip
  • Click on Search and get your ticket booked

Air New Zealand Baggage Policy

The passengers of Air New Zealand can carry one personal item and one carry-on bag. Your purse, briefcase, or briefcase purse will be considered as the personal item, but the assistive devices and outer garments will not be considered as your personal items. You are supposed to fit your carry-on baggage under the seat in front of you or in the overhead bin. It needs to follow these requirements. As per the Air New Zealand baggage policy, the maximum weight for the carry-on baggage is 7 kg and dimension 118 linear (length + width + height) cm. Your checked baggage should meet the mentioned requirements if you are flying within New Zealand.

  1. Smart Saver: One checked baggage of 23 kg maximum
  2. Flexi Plus: Two checked baggage of 23 kg each

The members of Star Alliance Gold are allowed three checked baggage of 23 kg each. The weight and dimension are different for the passengers travelling to any international (without a connection in the United States) destination.

  1. Economy Class: One checked baggage of 23 kg combined
  2. Premium Economy Class: Two checked baggage of 23 kg each
  3. Business Class: Three checked baggage of 23 kg each

However, you will be able to carry two bags in Economy Class and three bags in Premium Economy and Business Classes if you are a Star Alliance Gold Member (including Gold Elite and Airpoints Gold).

Air New Zealand Cancellation Policy

Navigate to the official website of Air New Zealand if you are planning to cancel your ticket within 24 hours of booking to at least 168 hours prior to travel. The business class tickets can be cancelled online until the last minute of flight departure. In most cases, the passengers can cancel their Tasman, Pacific and New Zealand Domestic Flexi tickets online. If you are cancelling a ticket, you are supposed to cancel it in full – both the return and outbound flight. Know more about Air New Zealand Cancellation Policy from the booking officials elected by the airline management.

Change Seats on Air New Zealand

Air New Zealand is the major airline of the New Zealand.  The fleet size of the airline is 116. It is measured by its number of destinations served and number of passengers carried.

It is easy to change seat on Air New Zealand. It is comfortable to travel if we get our favourite seat. Air New Zealand seat change is possible if you follow steps in a proper way. Please go through the booking steps to change and reserve your favorite seat. There are many seating option available in Air New Zealand- standard seat, preferred seat, exit row seat, bassinet row seats. You can easily do this by managing your booking.

How To Book Seat on Air New Zealand?

  • Launch the official website of Air New Zealand.
  • Select the “Book the flight” tab, on the landing page.
  • Please turn on the Mileage plan if you want to use it.
  • Select the type of trip (one way/round trip/ multi-city).
  • Enter your departure city and arrival city.
  • Choose your travel dates.
  • Select your seat class (economy basic/economy flexi/business/ first). You can also use the seat upgrade option.
  • Click on the “search “button.
  • The available flights will appear on your screen. Choose your preferred airline at your convenience.
  • Go to the payment page. Select the payment option.
  • Enter the payment related details.
  • Click on submit to finish the payment.
  • Once the payment has done, your booked ticket will be sent on your automated email id.

How To Change Seats on Air New Zealand?

You can easily change your seat by managing the seat on the airline. You must follow below steps to change your seat.

  • First of all, visit the Air New Zealand website.
  • First of all, enter the correct email id and password after visiting the booking website.
  • Click on manage my booking. Select the flight booking and move to the next.
  • Now, you can update or edit your flight details.
  • Please enter the correct name and booking number of flights and then you can select flight change or cancel your flight.
  • Click on the save button and manage booking confirmation will be sent on your phone

If you have any query related Air New Zealand reservations, you must contact to customer support for the help.

How To Contact The Passenger Care Professionals?

Air New Zealand has introduced passenger care which is actively engaged in catering to a wide range of services. It is open for the domestic and overseas passengers as well as the travel aspirants. Highly experienced passenger care professionals are driving it to serve the passengers with best-in-class services.

  • How easily can I grab the best offers of Air New Zealand?
  • What is Air New Zealand club & lounge policy?
  • How do I know the availability of Air New Zealand flights?
  • Does Air New Zealand give any special discount to honeymoon couples?
  • What are the in-flight entertainment options offered by Air New Zealand?
  • How can easily I book a premium economy class ticket at Air New Zealand?
  • How soon can I get the refund for my Air New Zealand ticket cancellation?
  • How do I change an Air New Zealand scheduled seat?

The passenger care officials of Air New Zealand are sufficiently trained and putting maximum efforts in serving the passengers. They are not ready to leave any stone unturned when it comes to the satisfaction of the travel aspirants. Hence, they have been able t attain words of praise from millions of air travel aspirants. In case if you want Manage Your Air New Zealand Booking date and flight then read information about it.

Related Links

Air New Zealand Refund Policy

Air New Zealand Phone Number

Air New Zealand Manage Booking

Air New Zealand Cancellation Policy

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Tel: +64 (0)9 366 2929
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Air New Zealand Customer Relations
Private Bag 92007
Auckland 1142
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Jamaica, New York 11430
Phone: (718) 244-1333 or (0800) 400-0153
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IL 60131
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